Privacy Policy

Last Updated: 15 August 2026

At KYMIL, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, contact us or otherwise interact with KYMIL.

KYMIL operates an online store serving customers across Australia.

By using our website or providing us with your personal information, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with KYMIL, we may collect:

Personal Information

  • Full name

  • Billing and delivery address

  • Email address

  • Phone number

  • Order and purchase information

  • Payment and transaction details

  • Customer service enquiries and communications

  • Information you provide when submitting reviews or feedback

Website & Technical Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser and device information

  • Operating system

  • Pages visited

  • Website interactions

  • Referring websites

  • Approximate location information

  • Cookies and similar technologies

We use this information to help operate, secure and improve our website and understand how customers use our services.

2. How We Collect Your Information

We generally collect personal information directly from you when you:

  • Place an order

  • Create or use an account

  • Subscribe to our emails or marketing

  • Contact our customer support team

  • Submit a review or feedback

  • Complete a form on our website

  • Participate in a promotion or survey

  • Browse or interact with our website

We may also receive information from service providers that help us operate our online store, process payments, deliver orders, provide customer support, analyse website activity and conduct marketing.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Arrange delivery of your purchases

  • Process payments and refunds

  • Provide customer support

  • Communicate with you about your orders

  • Respond to enquiries

  • Provide information about our products and services

  • Send marketing communications where permitted

  • Improve our website, products and customer experience

  • Understand customer preferences and website usage

  • Detect, prevent and investigate fraud or suspicious activity

  • Maintain the security of our website and services

  • Meet our legal and regulatory obligations

  • Resolve disputes and manage complaints

We will only use or disclose personal information for purposes permitted by applicable law.

4. Cookies & Similar Technologies

KYMIL and our service providers may use cookies, pixels, tags and similar technologies.

These technologies may help us:

  • Keep our website functioning properly

  • Remember preferences

  • Understand website traffic and usage

  • Measure advertising performance

  • Provide relevant marketing

  • Improve website functionality and customer experience

You can manage or disable cookies through your browser settings. However, some website features may not function properly if certain cookies are disabled.

5. Marketing Communications

If you choose to subscribe to KYMIL marketing communications, we may send you information about products, promotions, offers and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at:

info@kymil.com

Unsubscribing from marketing communications will not affect essential communications relating to your orders or transactions.

6. Payment Information

Payments may be processed through third-party payment providers.

KYMIL generally does not need to store your complete payment card details. Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy and security practices.

7. When We Share Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business, including providers that assist with:

  • Website hosting and ecommerce services

  • Payment processing

  • Order fulfilment and delivery

  • Customer support

  • Email and SMS communications

  • Marketing and advertising

  • Analytics and website performance

  • Fraud prevention and security

  • Information technology services

We may also disclose information where required or authorised by Australian law, or where reasonably necessary to protect our rights, customers, property or services.

We do not sell your personal information as a standalone product.

8. Overseas Disclosure

Some third-party service providers used by KYMIL may store or process personal information outside Australia.

As an online business, we may use service providers whose operations, systems or data centres are located overseas.

Where required by applicable Australian privacy law, we take reasonable steps when engaging overseas recipients to protect personal information and manage those disclosures appropriately.

The specific countries involved may change as our service providers and technology systems change.

9. How We Store & Protect Your Information

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

Depending on the type of information, safeguards may include:

  • Secure ecommerce and payment systems

  • Access controls

  • Password protection

  • Secure technology infrastructure

  • Restricted access to customer information

  • Appropriate security procedures for our service providers

No method of transmitting or storing information online can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by us.

10. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations and enforce our agreements.

When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.

11. Accessing Your Personal Information

You may request access to personal information that KYMIL holds about you.

If you would like to make an access request, contact us using:

Email: info@kymil.com

We may need to verify your identity before providing access to personal information.

In some circumstances, we may be unable to provide access where an exception under applicable law applies. If this occurs, we will explain the reason where we are permitted to do so.

12. Correcting Your Personal Information

We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.

If you believe that information we hold about you is incorrect, incomplete or outdated, please contact us at:

info@kymil.com

We will consider your request and take reasonable steps to correct information where appropriate.

13. Privacy Complaints

If you believe KYMIL has mishandled your personal information or breached applicable privacy obligations, please contact us first.

Email: info@kymil.com

Please provide as much relevant information as possible so that we can properly investigate your concern.

We will review your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, or if you believe your complaint has not been adequately addressed, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

14. Children's Privacy

Our website and products are intended for adults and are not directed at children.

We do not knowingly collect personal information from children where doing so is not appropriate or permitted by law.

If you believe a child has provided personal information to us, please contact us at info@kymil.com so we can review the situation and take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party service before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable privacy requirements.

When we make changes, we will update the Last Updated date at the top of this policy.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have any questions about this Privacy Policy, your personal information or our privacy practices, please contact us:

KYMIL
Email: info@kymil.com
Serving customers across Australia

We are committed to handling your personal information responsibly and transparently.

© 2026 KYMIL. All rights reserved.