Shipping Policy

Last Updated: 15 August 2026

At KYMIL, we’re committed to making your shopping experience simple, reliable, and stress-free. We offer free shipping on all orders and work hard to get your products delivered to you as quickly as possible.

1. Shipping & Delivery

We currently offer free standard shipping across Australia on all orders.

Estimated delivery time: 4–12 business days

Please note that delivery times are estimates and may vary depending on your location, courier delays, public holidays, weather conditions, or other circumstances outside our control.

2. Order Processing

Orders are typically processed and prepared for dispatch as quickly as possible after your purchase is completed.

Once your order has been shipped, you may receive a shipping confirmation with tracking information where available.

Please ensure that your shipping address and contact details are correct before completing your order. KYMIL cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.

3. Tracking Your Order

Where tracking is available, your tracking details will be provided once your order has been dispatched.

Please allow some time for tracking information to become active after your order has been shipped.

If your tracking information has not updated for an extended period or you believe your order may be delayed, please contact us and we’ll be happy to assist.

4. Delivery Delays

While we aim to deliver orders within the estimated 4–12 business day timeframe, occasional delays can occur due to circumstances beyond our control.

These may include:

  • Courier or postal delays

  • Public holidays

  • Severe weather

  • High shipping volumes

  • Incorrect or incomplete delivery information

  • Other unforeseen circumstances

If your order has not arrived within the expected timeframe, please contact us at info@kymil.com so we can help investigate the delivery.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information at checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping costs may apply if the order needs to be reshipped.

Please contact us as soon as possible if you notice an error in your shipping information.

6. Lost or Damaged Packages

If your package appears to be lost, damaged, or incorrectly delivered, please contact us at info@kymil.com as soon as possible.

We will work with you and the relevant delivery provider to help resolve the issue.

Nothing in this policy limits your rights under the Australian Consumer Law.

7. Contact Us

If you have any questions about your order or our shipping policy, please contact our support team:

Email: info@kymil.com

We’re always happy to help.

KYMIL
Wellness products made for everyday life.