Return & Refund Policy

Last Updated: 15 August 2026

At KYMIL, we want you to feel confident when shopping with us. If you’re not completely satisfied with your purchase, our 30-Day Money-Back Guarantee is here to give you peace of mind.

1. 30-Day Money-Back Guarantee

You may request a refund within 30 days of receiving your order if you are not satisfied with your purchase.

To request a refund, simply contact us at info@kymil.com within the 30-day period and provide your order details.

We may ask for basic information about your order and the reason for your refund request so we can assist you properly.

2. Eligibility for a Refund

To be eligible for a refund:

  • Your request must be submitted within 30 days of receiving your order.

  • You must provide your order number or other information that allows us to locate your purchase.

  • The purchase must have been made directly through the KYMIL online store.

  • For health and wellness products, including gummies, we recommend using products only as directed on the product packaging.

Nothing in this policy limits your rights under the Australian Consumer Law.

3. How to Request a Refund

To request a refund, please email us at:

info@kymil.com

Please include:

  • Your full name

  • Order number

  • Email address used to place the order

  • Reason for your refund request

Our team will review your request and provide you with the next steps.

4. Refund Processing

Once your refund request has been approved, we will process the refund to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take additional business days for the refunded amount to appear in your account.

5. Return Shipping

If we require you to return an item, we will provide instructions for the return.

Please do not send products back to us without contacting our support team first, as this may delay the processing of your request.

6. Damaged, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or incomplete, please contact us at info@kymil.com as soon as possible.

We will review the issue and work with you to find an appropriate solution, which may include a replacement or refund.

Your rights under the Australian Consumer Law are not affected by this policy.

7. Exchanges

We do not currently offer standard product exchanges. If you would like a different product, please contact our support team and we will be happy to assist you with the available options.

8. Changes to This Policy

KYMIL reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about returns or refunds, please contact us:

KYMIL
Email: info@kymil.com

We’re here to help and want every KYMIL customer to have a positive shopping experience.